Where Clinical Insight, Operational Mastery, and Purpose Meet
Voice Exchange is a second-generation company built on decades of trusted service and a deep commitment to care. At the forefront are two managing partners: a seasoned general surgeon with years of hands-on clinical experience, and an operations expert passionate about cultivating strong relationships. Together, they lead with purpose, passion, and a shared mission to improve lives through communication that truly connects.
24/7 Live Answering Service
Our 24/7 live answering service ensures your business stays connected around the clock, providing professional support that enhances client satisfaction for commercial enterprises and continuous, critical care for healthcare organizations, helping you maintain seamless communication and reliable service at all times.
Nurse Triage
Our team of registered nurses efficiently triages patients over the phone, alleviating stress and reducing the workload on your staff. They accurately assess symptoms, provide guidance, and determine the appropriate level of care, ensuring patients receive timely support. This process helps minimize unnecessary emergency visits, improves patient satisfaction, and enhances overall care quality by delivering professional, compassionate, and prompt assistance whenever needed.
Urgent Call Handling
While we are not a substitute for emergency services, we are your reliable partner for urgent business needs. Voice Exchange works with you during setup to identify what qualifies as urgent calls and to create customized response protocols, ensuring your critical inquiries from clients and patients are handled promptly and effectively, minimizing delays and improving overall responsiveness.
Virtual Receptionist
Our virtual receptionists handle routine calls, keeping your inbox clear and ensuring clients and patients can always reach you quickly. They provide prompt assistance, which enhances your professionalism and helps maintain smooth communication. By managing these inquiries efficiently, they reduce your workload and ensure that all questions and requests are addressed promptly and accurately. This seamless support improves customer and patient satisfaction while allowing you to focus on core operations.
Multilingual Services
Our multilingual team collaborates with your organization to effectively serve your diverse client base, ensuring clear and professional communication across multiple languages, which helps expand your reach, improve patient and customer satisfaction, and foster stronger relationships with your global audience.
Lead Capture
Success happens when opportunity meets preparation. Our service captures and qualifies inbound calls and inquiries 24/7, ensuring no opportunity is missed. By working around the clock, we help your business or healthcare organization grow, enhance customer and patient service, and stay competitive in your industry. Our proactive approach provides you with valuable leads and support, enabling you to focus on your core operations while we manage your incoming communications efficiently.
How It Works
No matter the complexity of your setup, we ensure a seamless transition. We provide tailored solutions that are customized to reflect your desired outcomes. Our goal is to align perfectly with your service expectations, making the entire process effortless for you.
SOLUTIONS FOR SUCCESS
Commercial and
Healthcare Solutions
At Voice Exchange, we believe communication and leadership belong in every sector—because human connection isn’t just a patient need, it’s a human need. Whether supporting healthcare systems or commercial organizations, our passion remains the same: to make a meaningful difference in people’s lives through purposeful, compassionate communication.
Meet Our Team
Chief Medical Officer, Managing Partner, lovell.smith@voice-exchange.com
Chief Executive Officer,Managing Partner, cimberlee.collier@voice-exchange.com
Head of Partnerships, ron.davidson@voice-exchange.com