Solutions

We work across all communication platforms available and employ the latest technology – all to make your life easier.

Are you looking for commercial or healthcare solutions?

Commercial Solutions

We offer communication solutions to help both large and small businesses better connect with their customers.

24/7 Live Answering Service

Routing customers through a confusing phone tree or automatically pushing them into voicemail isn’t customer friendly. We answer telephone calls 24/7/365. Our competence and warm voices enchant our customers and their clients. In a world of multiple time zones and the internet’s-always-on characteristics, today’s entrepreneurs know that the businesses that answer after hours win.

Small Business Services

We know that providing superior customer care shouldn’t be determined by the size of your business. Small businesses seeking first class customer service and specialized small business answering service turn to Voice Exchange. We understand the importance of answering each call, but not having enough hours in the day to accomplish everything on your agenda.

Virtual Receptionist

You now have a virtual answering machine through your phone company’s voicemail services–no more messing with cassette tapes to hear your messages. Server virtualization eliminates the hardware headaches in today’s computing environment. Our virtual receptionist builds on the virtualization trend.

Urgent Call Handling

Urgent calls require rapid response. A specific plan of action should already be in place so calls are handled with competence and efficiency – not bewilderment and bumbling. While we are not a replacement to emergency services, we are your answer for urgent business demands. Voice Exchange partners with you during account set-up to determine what defines an urgent call and how to respond.

Lead Capture

Success results when opportunity meets preparation. Marketing, advertising, and referrals generate inbound opportunities – prospects that could dramatically increase your company’s bottom line. We’re prepared to qualify and capture leads from inbound inquiries 24 hours per day, 7 days per week, 365 days per year.

Bilingual Services

Speaking a client’s language isn’t a clever marketing ploy. It’s how you demonstrate to customers that their business is important. Voice Exchange is one of the only answering services that segments customer care teams by industry and skill set. Our Bilingual Team partners with you to serve your Spanish-speaking customers – a growing and critical customer group for many businesses both small and large.

Call Transfer & Routing

No call should be considered routine – especially not one from a VIP account or an urgent request from a potential customer. We partner with you to determine how calls should be handled by type or by account and then deliver results.

Call Forwarding

Many businesses use call forwarding to route their calls to another office or an automated system when they aren’t available. But, consumers who reach an automated system, rather than a live person, say they will do less business with the company. We provide a forward thinking live answer to your call forwarding.

Healthcare Solutions

We help healthcare organizations close gaps in communication for improved patient engagement and a healthier bottom line.

How We Help Physicians