Transforming Communication for Success
For 40 years, Voice Exchange has inspired valuable communication one call at a time. Our company offers communication solutions to help businesses and healthcare organizations connect with customers. Voice Exchange is fueled by 24/7 on-call agents accessible to customers and patients year-round. We believe that providing quality customer service is not limited to business hours. We are dedicated to providing services tailored to the needs of the company we serve. The services we can provide have improved efficiency within both small businesses and well-known hospital organizations.
Outsourcing an answering service for a small business will elevate the company against competition. Voice Exchange is a cost-effective way to ensure customers receive quality service and business owners have more time to focus on their daily tasks. When a company is accessible 24/7, it secures every potential lead so owners can continue to grow their business. Utilizing Voice Exchange’s services not only enhances the professionalism of a business but also boosts overall operational efficiency.
In a medical environment, an answering service guarantees the overall effectiveness of a healthcare organization. Voice Exchange agents can handle medical office needs from serving as a virtual receptionist to handling incoming urgent calls. With the recent launch of Voice Exchange Nurse Triage, we are proud to offer a staff of registered nurses available to patients around the clock. Our Voice Exchange Nurse Triage line provides countless benefits to practices as a whole and even specifically to physicians. Our nurses can triage patients over the phone and direct them to appropriate levels of care. As a result, hospitals have seen a significant decrease in unnecessary emergency room visits. This decrease also reduces financial costs for the hospital and the workload on physicians.
At Voice Exchange, we understand the importance of valuable communication. Efficient companies thrive on positive customer experiences. Our mission is to partner alongside your company and be an extension of your team. We guarantee exceptional service and invaluable customer connection.
